Frequently Asked Questions

If the attendance time accounts for over 120 minutes, it is internationally customary that each artist and accompanying person (technicians, manager, ….) receives a warm meal as well as beverages for the whole evening. The catering of all artists has to be arranged by the organizer or rather the organizer has to forward the number of people of the artists group to the caterer.

That depends on the particular attendance time. In case of any doubts, we kindly ask the organizer to contact the team of the agency ARS MEDIA.

For musicians / artists who have an attendance time of up to 90 minutes, we kindly ask the organizer to provide sufficient beverages within the artists’ changing room.

Our cancellation agreement is as follows:

In case of a cancellation of an already booked event, the following cancellation costs will arise:

  • Cancellation until 6 months prior to the day of the event                      25% cancellation costs
  • Cancellation until 4 months prior to the day of the event                      50% cancellation costs
  • Cancellation until 2 months prior to the day of the event                      75% cancellation costs
  • Cancellation less than 2 months prior to the day of the event              100% cancellation costs

Cancellation due to acts of God are excepted

  • For events on the 24th and 31st of December 100% cancellation costs arise with the closure of the contract.

Principally, every artist / musician needs a heated cloakroom / changing room with a mirror, washing facility and non-alcoholic beverages. If a cloakroom / changing room will not be required, the agency ARS MEDIA will indicate it in writing within the entertainment contract / confirmation to the organizer.

Unfortunately, it is not possible for us to undertake the registration for rights of publishing and copyright at the according organisation. The organizer has to register until latest 3 days prior to the day of the event and pay the royalties to AKM, GEMA or similar organisations (for example the organisations “The Performing Right Society Ltd. ” and “The Mechanical Copyright Protection Society Ltd.” are in charge of music royalties in Great Britain).

The agency ARS MEDIA will be glad to assist with the completion of the registration form.

Registration forms of the AKM can be downloaded at the following link:

The registration form of the GEMA for individual events can be downloaded or filled out online at the following link:

If the agency ARS MEDIA indicates the need of a hotel room in the offer or in the entertainment contract / confirmation, the organizer has to book and pay a hotel room with breakfast in a 4-star hotel located in close proximity to the event location.

The team of the agency ARS MEDIA creates entertainment concepts, collects ideas and consults individually as well as searches for artists and supervises the artists at the event (to ensure a smooth sequence). Past event services are included in the services of the agency ARS MEDIA as well. If wanted, we can overtake the evening production too. The above stated field of competence is only applicable if no other agreements have been made with the organizer.

We are glad to organise the sound and light equipment needed for the entertainment, which will be booked through the agency ARS MEDIA. The sound and light equipment will be handled by a partner organisation.

We are glad to overtake the organisation of the permission for vehicles to drive to the venues within the old town of Salzburg, which is needed for all musicians / artists.

The agency ARS MEDIA will state the additional costs occurring, for the entrance permission of the artists, in the first offer.

If our clients indicate their idea of how much they want to spend on entertainment at the time of the request, the team of the agency ARS MEDIA is able to put together an offer which is tailored to the needs of the clients.